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Panic Blog

From the desk of Cabel
Portland, Oregon 97205

VTAC: Enhanced Online Security

A while back, I became obsessed with getting an “Extended Validation” certificate for our website, just so that we can have a little green “Panic Inc” sitting in the address bar.

You know exactly what I’m talking about:

Getting that green rectangle was, put simply, Le Pain Royale. I suppose that’s the point. It also wasn’t cheap.

After hearing me repeatedly complain about the frustrations of getting our Extended Validation certificate, our own Mike Merrill made me a compelling offer.

For the same amount of money I’d spend on an Extended Validation certificate, Mike could provide our customers with a significantly more secure and immutable validation seal, one that would provide true “trust beyond pixels”.

With this idea, VTAC was born.

Art project? Groundbreaking new level of web security? Prank? Your call.

Should you have any doubts about panic.com security, please visit our office and ask to see Mike’s arm.

VTAC seals are now available for qualified third parties. Click here to learn more or request a quote.

Music courtesy 8-Bit Operators. Thanks!
Posted at 3:52 pm 15 Comments

Coda 2.0.5 Beta Ready to Test, Cabel

October 23rd, 2012

For early-access, cutting-edge Coda users: we’re wrapping up another Coda update which eliminates a few possible crashes and hangs, fixes aggressive Preview caching, and improves performance.

If you’re interested, grab Coda 2.0.5b1 here (51MB).

UPDATE 11/5: Beta complete! Coda 2.0.5 has been released.

Then, please use it, and promptly report any issues found in Hive!

Posted at 2:32 pm 18 Comments

Copywriter: kenichi.

Waritsuki Drive Icons

You can finally read Panic’s blog in Japanese! I was unsure what to write for the longest time, but since I’m not good at talking like Cabel, I decided to make and show off some icons. Today, I’m revealing a disk icon with a Japanese pattern design.

The pattern is from a book on “Japanese Patterns” I found in the library purely by accident about half a year ago. The book was interesting, so I decided I wanted to make an icon using one of these patterns.



This collection contains 20 icons with beautiful Retina Display for Mac OS X. I’d be really happy if this icon could spark just a little bit of interest for our culture. Enjoy! :)

Posted at 1:09 pm 30 Comments

From the desk of
Cabel
Engineering Dept.

Burnside: our Tweet-to-Email Gateway

We get a lot of support questions via Twitter which, believe it or not, we love. It forces people to ask questions succinctly, and it forces us to answer succinctly. We think it’s a pretty great way to answer questions.

But the part we don’t love is trying to use the Twitter website, or a third-party web service like “ExactTarget SocialEngage”, ugh that name, to answer these questions. There’s just something inherently slow and inefficient about using the web for rapid-fire, high-volume tasks like answering support questions.

So, we built Burnside, a Tweet-to-Email Gateway.

Tweets go into a regular mailbox. When we reply, they go back out as tweets. Since multiple people can work out of the same IMAP box, it’s fast and efficient. And as an added bonus, as we archive tweets one by one, we’re building our own searchable index of tweets in Mail. Try searching for anything older than a week on the Twitter website!

(And what about the 140 character limit? We also wrote a plugin for Apple Mail that displays a character count in the Mac OS X Mail window.)

Burnside is notable for another reason: it’s a unique Panic foray into open source. Usually we keep these things to ourselves, but why?

We’ve just put Burnside up on GitHub for anyone to tweak and install.

FAIR WARNING: Burnside is for system administrators only. This is not a consumer app, and it requires significant configuration and understanding of your mail server.


Burnside works great for us, and we hope it can prove useful for others out there.

Posted at 2:59 pm 9 Comments

Another Quick Test, Cabel

August 31st, 2012

We’re almost done with Coda 2.0.3, as we keep Coda updates flowing frequently and consistently to make it the best it can be.

Interested? Please download Coda 2.0.3b1.zip and give it a whirl. (Update: Coda 2.0.3 is now available.)

If you find a bug login to Hive, our bug tracker, and file it well.

(No feature suggestions, please, just things that aren’t working right.) Thanks!

Posted at 1:58 pm 18 Comments

Quick Testing Time, Cabel

August 21st, 2012

We’re wrapping up a couple of updates — if you have a moment of spare time, and are feeling testy, we’d love your stamp of approval.

If you find a bug in either, please login to Hive, our bug tracker, and file!

Posted at 1:50 pm 52 Comments

From the desk of Cabel
Portland, Oregon 97205

CandyBar, Mountain Lion, and Beyond

A quick update on CandyBar!

Updated for 10.8.

First, we’ve updated CandyBar for Mac OS X 10.8! You can now customize the 10.8 system icons. Just launch the app and click the big “Update” button to get the latest IconData.

But there’s a catch, or two: in Mountain Lion, Apple changed how the Dock is rendered, so it’s no longer possible to customize the Dock’s look. (You can still customize the indicator lights!) Also, CandyBar still can’t change the internal icons of Mac App Store apps, due to code signing.

CandyBar, although simply changing files on disk, has always fallen into a slightly-uncomfortable-for-us grey area of existence. It seems clear to us that there will undoubtedly come a time (soon?) when CandyBar can no longer customize system icons at all. So, what do we do?

Now free, and unsupported.

Since we’re unsure about the long-term future of changing system icons, we’re not comfortable charging money for CandyBar, and we’re also not comfortable simply making it disappear, instead we’re going to make the current CandyBar free — but unsupported.

That said, being CandyBar fans, we’ll strive to keep CandyBar up-to-date with minor 10.8 releases, so you can keep using it for the foreseeable future! But, if something major changes, on the level of the Dock changes in 10.8, we can’t guarantee compatibility.

First, here’s the latest build of the app:


Then, here’s a serial number everyone can use:

PPQA-YAMA-E3KP-VHXG-B6AL-L

Even if technically unsupported, CandyBar is still super cool. We hope you enjoy it.

(Also, if you bought CandyBar from us in July or so, we will refund you. If interested, e-mail the Iconfactory.)

Finally, CandyBar heads to The Iconfactory.

So where does CandyBar go from here? Well, there’s the other half of the app: the convenient icon organizer, and Quick Drop icon changer, that many of us use often. We’re handing the reins of CandyBar over to our friends at The Iconfactory. They’ve got some thoughts on CandyBar’s future, and where they might take it from here. If you bought CandyBar from us, you will of course be considered if something new shows up. Stay tuned.

Thanks for reading! If you have any questions, please contact support@iconfactory.com.

TL;DR: CandyBar updated for 10.8, but changing system icons won’t work forever, so CandyBar is now free and unsupported — and may turn into something new at The Iconfactory later.

Posted at 11:55 am 394 Comments

Diet Coda: What Would You Like?

And hey, why not do a poll for Diet Coda also? Please let us know where would you like to see Diet Coda go in the future!

Please note: just because something is on this list does not guarantee that it will be added to Diet Coda! 

You get three votes — so, vote for your top 3 dream features! And if what you really, really want isn’t listed, simply type it into “Other” and we’ll get it. (But if it’s already in the app, you lose 50 points!)

Thanks in advance!

 

Posted at 2:22 pm 36 Comments

Coda: What Would You Like?

Hi, guys! Let’s try something new! For the past few weeks we’ve been putting together a list of the most-requested features for Coda, and we’re very curious which ones people care the most about.

Please note: just because something is on this list does not mean that it will be added to Coda! We’re just testing the waters here.

You get three votes — so, vote for your top 3 dream features! And if what you really, really want isn’t listed, simply type it into “Other” and we’ll get it. (But if it’s already in the app, you lose 50 points!)

That’s all. Click away. We’ll be listening!

 

Posted at 2:07 pm 139 Comments

Wanted: Support Agent

Love Panic software? Love helping people? Love problem solving? Secretly or not-so-secretly enjoy breaking things?

Holy cats, do we need your help!

We are looking for a front-line technical support agent to promptly answer emailed inquiries about our entire product line.

Ideally, you’ve got:

  • Excellent problem-solving, and ability to “read between the lines” of customer emails
  • Substantial Mac OS X, iOS, and internet experience
  • Familiarity with FTP, SFTP, WebDAV and troubleshooting of computer networks
  • A professional, courteous, and personable email disposition
  • A pleasant, easy-going personality and sense of humor

Bonus Points for:

  • Engineering / computer science experience
  • Familiarity with the Panic product line
  • Ability to enter zen-like state of high-speed e-mail answering

You must live in Portland or be willing to relocate to Portland. It’s honestly a very nice place.

In addition to base salary, Panic offers:

  • Bi-annual profit-sharing bonuses
  • Annual retirement plan contributions
  • Full medical/vision/dental insurance
  • Flexible vacation policy
  • Reasonable, life-compatible hours
  • A very nice work environment, we think

Sound good? E-mail your resume to us. If we’re interested, we will send you additional details and possibly schedule an interview. While we won’t be able to write back to everyone, we really thank you for your interest!

Posted at 4:31 pm 3 Comments